Leveraging Large Language Models to Augment Care Teams

Sarah Bell, RN, MSN, MHA – Chief Clinical Officer, OutcomesAI

This presentation will explore how large language models (LLMs) are revolutionizing the way care teams operate in healthcare. The presentation will delve into the potential of LLMs to enhance clinical decision-making, streamline administrative tasks, and improve patient communication. We will discuss practical applications, such as real-time data analysis, personalized care recommendations, and virtual assistance. This presentation will provide valuable insights into how LLMs can be leveraged to support and augment the work of healthcare professionals, ultimately leading to more efficient and effective patient care. 

Gen AI and Conversational AI in Provider and Payer Operations – Which Use Cases Will Stick to the Wall?

Greg Caressi, Sr. Vice President, Chief Customer Engagement Officer, Americas Regional Leader, Frost and Sullivan

Generative AI is drawing attention and investment across the healthcare ecosystem.  Life sciences companies are pouring money into Gen AI to drive higher rates of success in drug discovery.  Healthcare providers are exploring Gen AI applications to improve efficiency.  Payers are testing Gen AI in customer service applications.  Which of the hundreds of applications of Gen AI in healthcare will really move the needle?  This presentation will review Frost & Sullivan’s current analysis of Gen AI use by payers and providers, and which use cases we believe will be most impactful in the near term.

Responsible Use of AI Innovation to Reimagine Care Delivery with Tangible ROI

Noel Khirsukhani, Chief Growth Officer, Andor Health 

Health systems face unprecedented challenges – clinicians are experiencing burnout, health systems’ staff are overburdened, and hospitals are at capacity. The acceleration in AI innovation offers promising solutions to these issues by supporting care teams with appropriate clinical workflow and decision-making, reducing the administrative burdens on providers and staff, and streamlining clinical workflows. Health systems can leverage innovative AI-first solutions for effective patient monitoring with computer vision, to streamline documentation with voice and NLP, and to enhance collaboration workflows among clinical teams to allow them to focus on patient care. Implementing AI-powered virtual capabilities represents a significant advancement in care delivery. Learn from real-world examples of how health systems are prioritizing cost-effective and impactful AI solutions, such as ambient AI technology to identify discrete patient events and AI copilot capabilities to optimize clinical workflows for interventions. By seamlessly integrating with existing infrastructure, AI technology minimizes the need for additional investments. Finally, we will discuss how AI clinical copilots automate nursing documentation, reducing administrative burdens and ensuring accuracy in patient records. 

From Blueprint to Reality: Building a Scalable Healthcare Technology Stack

Michael Carter, Sr. Dir, Enterprise Architect, Mass General Brigham Hospital 

In today’s rapidly evolving healthcare landscape, building an innovative, scalable, and compliant technology stack is crucial. This presentation will explore the journey of the MGB Enterprise Architecture team as we moved from conceptualizing a blueprint to implementing a fully functional healthcare technology stack. Our stack includes marketing technology, engagement center platforms, and digital patient-facing services such as digital health and virtual care.

We will discuss the critical architectural models we used, the significant challenges we faced, and the innovative solutions we developed to overcome these obstacles. Attendees will gain insights into best practices for creating a scalable tech stack, ensuring regulatory compliance, and fostering an environment of continuous improvement. Join us to learn from our experiences and discover valuable lessons that can be applied to your own healthcare technology initiatives. 

Future of Virtual Nursing
Erika Rolland, OutcomesAI
Tiffany Wyatt, Director of Nursing, Look Deep
Amy Roberson, Mayo Clinic 
Sarah Bell, RN, MSN, MHA – Chief Clinical Officer, OutcomesAI – Moderator
 

This panel will explore the future of virtual nursing, focusing on how technology is transforming the nursing profession. Experts will discuss the role of virtual nursing in delivering patient care, including remote monitoring, telehealth, and AI-assisted decision-making. The discussion will also address the benefits and challenges of virtual nursing, the impact on patient outcomes, and the evolving skill sets required for nurses in a digital healthcare landscape. The panel will offer insights into how virtual nursing is shaping the future of healthcare delivery and what it means for the nursing workforce. 

Troubles and Triumphs: The Realities of Digital Mental Health Engagement and Integration
Jennifer Gentile, Founder and Chief Clinical Officer, Thynk Inc
 

As a veteran in the field of digital mental health or what we used to call technology-informed care, Dr. Gentile will highlight important lessons learned, challenges encountered, and incredible opportunities appreciated along the way. She will focus on engagement which is a key challenge that has hindered widespread adoption of these technologies. This challenge has led to bankruptcy, plummeting valuations, and most importantly the patient does not receive the necessary help. It also gives the existing digital health interventions a bad name and hints at digital health being a sector of snake oil instead of life enhancing and sometimes life saving healthcare.

Ensuring Responsible Deployment of Clinical GenAI Solutions 
Fabio Thiers, MD, PhD, CEO, ConverGen AI
 

As healthcare organizations adopt Generative AI (GenAI) solutions to enhance patient care, it is vital to prioritize responsible deployment practices. This presentation will explore the distinctive needs and challenges faced by healthcare organizations deploying GenAI solutions and underscore the importance of local validation and continuous monitoring.

We will delve into the role of auditable AI Management Systems (AIMS) based on the new ISO 42001 standard, which provides a framework for streamlining GenAI oversight and mitigating potential risks. Attendees will gain practical insights into utilizing AIMS to support the responsible deployment of GenAI solutions through a use case involving the application of a GenAI solution to support the remote management of a chronic condition. It will be clear how certified AIMS can ensure that GenAI solutions are safe, effective, and aligned with organizational goals.

Hospital At Home 
Drew Schiller, CEO, Validic
Moderator: Francis Campion, MD, Principal Lead Digital Health and Group Leader for Health AI, MITRE
 

Learn from leaders in remote care how technology advances are enabling acute care in the home. Health systems are rapidly adopting high acuity virtual solutions to serve rural as well as urban communities with complex medical conditions. Patients, families, and clinicians are reporting high satisfaction as home hospital is now emerging as a standard of care.

Accelerating your GenAI Journey 
Bill Fera, MD, principal, Deloitte Consulting LLP
Adam Hewson, principal, Deloitte Consulting LLP
Morgann Carlon, senior manager, Deloitte Consulting LLP
Adarsh Gosu, managing director, Deloitte Consulting LLP
 
Many health care organizations are experimenting with generative AI solutions, but many are struggling to scale their efforts. Explore the evolving landscape of GenAI and best practices to propel your organization forward safely and efficiently.
From Skepticism to Synergy: AI’s Role in Advancing Virtual Care 

Tiffany Wyatt, Director of Nursing, LookDeep Health

The healthcare industry faces unprecedented challenges with sicker patients, staff shortages, and constrained financials. Yet skepticism often surrounds the adoption of new technologies, especially AI, due to years of innovations whose promises ignore the front line realities of patient care. Overcoming this requires aligning the potential of AI with existing clinical workflows and showing impact, before attempting to redefine care delivery. Only with trust is transformation possible.

Join Tiffany Wyatt as she delves into how AI can revolutionize patient care. In this session, we will explore the practical applications of AI in the hospital setting, including fall prevention, virtual nursing, and virtual scribes/translation. Through real-world examples, Tiffany will illustrate how AI supports healthcare professionals through scenarios such as:

        • Helping partner with nurses to triage the patients that need more help – from fall prevention to avoiding pressure injury
        • Providing critical insights into patient activities, mobility, and recovery trajectories.
        • Reducing the workload on nurses and doctors, allowing them to focus more on direct patient care.

By the end of this presentation, you will understand the importance of integrating AI into healthcare, not just as a tool, but as a synergistic partner that amplifies the impact of human expertise. This synergy is essential for adapting to the rapid changes in healthcare and ensuring that both patients and caregivers thrive in this evolving landscape.

Remote Monitoring and Hospital at Home Trends and Future Considerations
Lukas Manka, Senior Director, Care Delivery, Mayo Clinic
Drew Schiller, CEO, Validic
Beth Friedman, AVP Clinical Digital Solutions Northwell Health
Sweta Sneha, PhD, Executive Director of Healthcare Management Informatics. Professor of Information Systems, Coles College of Business, Kennesaw University
Sarah Bell, RN, MSN, MHA – Chief Clinical Officer, OutcomesAI
 

This panel will examine the evolving landscape of remote patient monitoring. Industry experts will discuss current trends, technological advancements, and the challenges of implementing these innovative care models. The conversation will also explore future considerations, including regulatory changes, patient engagement strategies, and the potential impact on healthcare delivery systems.

The Human Impacts of AI in Healthcare— Point-Counter-Point
Francis Campion, MD, Principal Lead Digital Health and Group Leader Health AI, MITRE
Besa Bauta, CIO, Jewish Board of Family and Children’s Services
Seth Dobrin, CEO, QuantumAI, Moderator
 

This panel will engage in a dynamic, point-counterpoint discussion on the human impacts of AI in healthcare. Participants will debate the benefits and challenges of integrating AI into patient care, including ethical considerations, the potential for improved outcomes, and the risk of depersonalization in treatment. Experts with differing perspectives will provide insights into how AI is reshaping the healthcare landscape, addressing both the promise and the pitfalls of this rapidly advancing technology.

The implications of past disparities in health care on the development of AI for human health
Sweta Sneha, PhD, Executive Director of Healthcare Management Informatics. Professor of Information Systems, Coles College of Business, Kennesaw University, USA
Malur Narayan, Chief Technology & AI Leader, Latimer AI  (formerly at TATA)
Calvin Lawrence, Distinguished Engineer & Responsible AI Global Markets, IBM, Moderator
 

This panel will explore how historical disparities in healthcare influence the development and application of AI in human health. Experts will discuss the risks of perpetuating existing biases in AI algorithms, the ethical responsibilities of developers, and the potential for AI to either bridge or widen gaps in health equity. The conversation will focus on how lessons from past inequities can guide the creation of more inclusive, fair, and effective AI technologies in healthcare.

AI Assurance in Healthcare: Enabling Trust, Safety, and Effectiveness
Francis Campion, MD, Principal Lead Digital Health and Group Leader for Health AI, MITRE
 

AI assurance is a process for discovering, assessing, and managing risk throughout the lifecycle of an AI-enabled system so that it operates effectively to the benefits of its stakeholders. We will discuss emerging AI standards for healthcare.  Learn about efforts to create AI Assurance Labs for test and evaluation services for AI developers and healthcare organizations.

New IEEE/UL Standard for Clinical IoT and TIPPSS – Trust, Identity, Privacy, Protection, Safety, Security
Florence Hudson, PhD, Executive Director, Northeast Big Data Innovation Hub
 

The new TIPPSS global standard sponsored by the Institute for Electrical and Electronic Engineers (IEEE) and Underwriters Laboratories (UL) aims to enable increased TIPPSS – Trust, Identity, Privacy, Protection, Safety and Security – for humans, data, devices, systems and organizations in this increasingly connected world. The first TIPPSS standard was published this year, focused on clinical Internet of Things (IoT) data and device interoperability. It applies to patients, data, devices, providers, and healthcare systems. The Speaker, Florence Hudson, is the Chair of the standard working group and will share the goals, scope and elements of the standard for clinical IoT, and the envisioned TIPPSS efforts for all cyberphysical systems, from connected vehicles to the smart grid, smart cities, agriculture, and your industry of choice.

The Next Generation of Telehealth
Shayan Vayas, MD, EVP of Clinical Strategy & Business Development  HippocraticAI
Greg Caressi, Sr. Vice President, Chief Customer Engagement Officer, Americas Regional Leader, Frost and Sullivan
Sarah Bell, RN, MSN, MHA – Chief Clinical Officer, OutcomesAI
Bill Fera, MD, principal, Deloitte Consulting LLP
Lyle Berkowitz, MD, CEO, KeyCare
Claire Wulf Winiarek, PhD, Director, Health Care Policy, Amazon
Ritesh Patel, Senior Partner, Finn Partners, Moderator
 
Remote Monitoring Inside the Hospital
Lukas Manka, Senior Director, Care Delivery, Mayo Clinic
Sarah Pletcher, MD, Chief Digital Health Officer, Houston Methodist
Sweta Sneha, PhD, Executive Director of Healthcare Management Informatics. Professor of Information Systems, Coles College of Business, Kennesaw University, USA  OFF
Sarah Bell, RN, MSN, MHA – Chief Clinical Officer, OutcomesAI – Moderator
 
Research Presentations
 
 

Developing a Safety Score for Automated Evaluation of AI-Generated Health Advice
Anthony Koo, M.D. et al, Phoenix Children’s Hospital, USA

Reduction of Preoperative Anxiety Using Virtual Reality vs Midazolam: A Randomized Controlled Trial 
Lamech Sigu, IT Lead, International Cancer Institute, Kenya

Role of Digital Technologies in Healthcare Systems

Building with the end in mind: Optimizing upstream development of digital health technologies to ensure impact at scale

Jennifer Goldstack CEO DiME Society/CHAI

This keynote will address the critical to success factors required for identifying problem solution fit and product impact fit across a broad spectrum of digital health innovations. Featuring case studies and open access resources, this talk will demonstrate the value proposition of intentional digital health solution design, development, and deployment to deliver system efficiencies and increased revenues alongside increased access, equity, and outcomes.